Client Bill of Rights

Client Bill of Rights

Our company, Premiere Retirement Planning and Wealth Management, takes great pride in providing our PREMIERE clients with world-class service. Meeting the individual needs of our clients is our chief concern, and we require our employees and our affiliates to abide by the same standard. To help ensure that every client is treated in a fair and ethical manner, we have made the following promise through our Client Bill of Rights. Rooted in this philosophy is the fact that every PREMIERE client has both important rights and responsibilities.

As a PREMIERE client, you have the right to:

  • Ongoing monitoring and regular in-person reviews of your financial plans, financial accounts, investments, estate plans, insurance policies, annuities, and applicable legal and tax documents.
  • Have your calls and emails returned in a timely manner.  Within one business day if possible.
  • Receive accurate and timely statements of your account, including details related to every transaction.
  • Have complicated financial concepts explained in simple English.
  • Have any error acknowledged and corrected without delay.
  • Full disclosure of commissions or fees related to every transaction.
  • Never receive a recommendation that has not been thoroughly investigated in advance.
  • Be treated with the utmost respect and integrity at all times.
  • Receive honest advice and feedback even if it’s hard to hear.
  • More than just a business relationship; a genuine personal relationship that takes your circumstances, values, and goals into consideration.
  • Trust that your financial advisor is knowledgeable, registered, and up-to-speed with important developments that have the potential to impact you.
  • Be informed about all strategic decisions regarding your accounts before any change is made.
  • Have your privacy carefully guarded, and to never have your personal information shared with someone who is not entitled to it.

As a PREMIERE client, your responsibilities are:

  • Fully disclose accurate information about your financial status and investment objectives, including goals, risk tolerance, and other pertinent details.
  • Ask any questions you have about recommendations we make.
  • Ensure you are comfortable with all strategies, investments, risks, costs, and fees associated with your accounts.
  • Immediately notify us of any changes in your financial situation, or other significant occurrences.
  • Be honest with your advisor about any accounts or investments you have with another firm, or that you personally manage.
  • Read all sales literature and prospectuses provided to you.
  • Let us know if we fail to meet your expectations in any way, and how we can improve.
Investment advisory services offered through Horter Investment Management, LLC, a SEC-Registered Investment Advisor. Horter Investment Management does not provide legal or tax advice. Investment Advisor Representatives of Horter Investment Management may only conduct business with residents of the states and jurisdictions in which they are properly registered or exempt from registration requirements. Insurance and annuity products are sold separately through Premiere Retirement Planning and Wealth Management. Securities transactions for Horter Investment Management clients are placed through Trust Company of America, TD Ameritrade and Jefferson National Life Insurance Company.
Tucson Office
1715 East Skyline Drive, Suite 101 Tucson, AZ 85718
Phone: (520) 780-9059
Mesa Office
2929 North Power Road, Suite 101 Mesa, AZ 85215
Phone: (480) 355-5245
Toll-Free: (800) 313-6659
Fax: (800) 391-7258
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